Cookies Policy

Last updated: June 16, 2026

What Are Cookies

Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

How We Use Cookies

We use cookies for the following purposes:

  • Essential cookies: These are necessary for the website to function properly, such as remembering your cookie consent preference
  • Functional cookies: These remember your preferences and choices to provide enhanced features
  • Analytics cookies: These help us understand how visitors interact with our website by collecting anonymous information

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for our website to operate. They enable basic functions like page navigation and access to secure areas. The website cannot function properly without these cookies.

  • cookieConsent: Stores your cookie preference choice (accepted or rejected)

Functionality Cookies

These cookies allow the website to remember choices you make and provide enhanced, more personalized features.

  • submittedService: Temporarily stores selected service information during the request process

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website. This information is aggregated and anonymous, and helps us improve the website experience.

Third-Party Cookies

We do not currently use third-party cookies on our website. If we introduce any third-party services that use cookies in the future, we will update this policy and seek your consent where required.

Cookie Duration

Our cookies have different lifespans:

  • Session cookies: Deleted when you close your browser
  • Persistent cookies: Remain on your device until they expire or you delete them manually

Managing Cookies

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by:

  • Using the cookie banner that appears when you first visit our website
  • Adjusting your browser settings to refuse cookies or alert you when cookies are being sent
  • Deleting cookies that have already been placed on your device through your browser settings

Browser Cookie Controls

Most web browsers allow you to control cookies through their settings. Here's how to manage cookies in common browsers:

  • Chrome: Settings > Privacy and security > Cookies and other site data
  • Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Cookies and website data
  • Edge: Settings > Cookies and site permissions > Cookies and site data

Local Storage

In addition to cookies, we use browser local storage to save certain preferences and temporary data. This functions similarly to cookies but is stored differently in your browser. You can clear local storage through your browser's developer tools or by clearing your browsing data.

Impact of Disabling Cookies

If you choose to disable cookies, some features of our website may not function properly. Specifically:

  • Your cookie preference will not be remembered, and the banner may appear on each visit
  • Service request forms may not function correctly
  • We will not be able to remember your preferences across visits

Updates to This Policy

We may update this cookies policy from time to time to reflect changes in our practices or for legal compliance. We will notify you of any significant changes by posting a notice on our website.

Contact Us

If you have questions about our use of cookies, please contact us at:

Email: [email protected]
Address: 127 Garden View Road, Thornbury VIC 3071, Australia

More Information

For more information about cookies and how they work, visit:

  • allaboutcookies.org
  • youronlinechoices.eu (for EU residents)