Privacy Policy

Last updated: June 16, 2026

Information We Collect

When you request services through our website, we collect the following information:

  • Personal identification information (name, email address)
  • Service preferences and property details you voluntarily provide
  • Technical information about your visit (browser type, IP address, pages visited)
  • Cookie data as described in our Cookies Policy

How We Use Your Information

The information we collect is used for the following purposes:

  • Processing service requests and scheduling appointments
  • Communicating with you about your requested services
  • Improving our website functionality and user experience
  • Sending occasional updates about our services (you may opt out at any time)
  • Complying with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With service providers who assist in our operations (hosting, analytics) under strict confidentiality agreements
  • When required by law or to protect our legal rights
  • In connection with a business transfer or merger (you will be notified of any such change)

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Service request information is typically retained for three years after your last interaction with us.

Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal obligations)
  • Opt out of marketing communications
  • Lodge a complaint with the Office of the Australian Information Commissioner

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending an email to the address you provided.

Contact Information

If you have questions about this privacy policy or wish to exercise your rights, please contact us at:

Email: [email protected]
Address: 127 Garden View Road, Thornbury VIC 3071, Australia

Australian Privacy Principles

This policy is designed to comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). We are committed to handling your personal information in accordance with these principles.